NCSU
Network & Communication Services Unit
University of Peradeniya
 

Toubleshooting

Checking the Network Connection
 
Checking the Proxy
 
Checking the DNS
   
   

Technical support staff of the Faculties / Units

 

Checking the DNS
Please follow these instructions to check the DNS.
1.
Open the command prompt. To open command prompt; open RUN window, type CMD and press ENTER.
2.
Type "ping 10.40.2.1" and hit ENTER (See the image showing below).
  DNS
 
If the DNS working properly, you can receive a result same as the picture above.If not, DNS might not working. Contact a Technical Support Staff please.
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Checking the PROXY
Please follow these instructions to check the PROXY.
1.
Open the command prompt. To open command prompt; open RUN window, type CMD and press ENTER.
2.
Type "ping 10.40.2.36" and hit ENTER (See the image showing below). 10.40.2.36 is the IP address of the PDN Proxy
  DNS
 
If the PROXY working properly, you can receive a result same as the picture above.If not, PROXY might not working. Contact a Technical Support Staff please.
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Checking the Network Connection
Please follow these instructions to check the Network Connection.
1.
If your internet/network connection is not working, please check the network cable. If the network cable not connected properly; it will show a error message like following picture.
  DNS
 
Connect the network cable properly and check the connection.
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